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FAQ


What is MomDad?

’MomDad’ is the label that will ONLY bring you a range of 100% Natural Home and Personal Care products. These naturally formulated and non-toxic products are carefully crafted keeping in mind the primary concern of all Moms & Dads – to provide you with health & happiness.

What places do we ship to? 
No matter where you live in India, you can get our products delivered easily.
Our international fans, a little patience please.

 

How long would my order take to reach? 

We know you don’t like waiting. So, unless the item requested is in short supply, we ship your order within 24 hours, even on weekends. However, at times due to high demand, our shipping partners request upto 7 days to complete the orders. So, the typical time frame is upto 7 days for standard deliveries. To help you track your shipment, we will email you the tracking number as soon as your order is on its way to you.

 

Can I return an item if I don't like it, and if so how? 

We offer a 15 days no questions asked return and replacement policy. Simply call our support number at 89281 23751 (Monday to Friday, 10 AM - 6 PM). If you don’t like calling people, you can also write to us at care@noble-earth.com and we will get you sorted. 4.

 

How will I get refunded for cancelled orders and how long this process will take? 

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
My question is still not answered ?

Please use the 'CONTACT US' form and we will be happy to help you.